Jurnal Manajemen Dakwah

PILGRIM SATISFACTION AND THE EFFECTIVENESS OF RELIGIOUS TOURISM SERVICES: EVIDENCE FROM UMRAH OPERATIONS

Fri, 13 Jun 2025 00:00:00 +0000

This study aims to analyze how effective PT. Multazam Wisata Agung Medan provides the main services to increase the satisfaction of the pilgrims, as well as to describe the factors that support and hinder the services in the company. The method applied in this study is a descriptive qualitative method, with data collection techniques through interviews and observations, which aims to describe, display, and explain information related to service quality at PT. Multazam Wisata Agung Medan to increase pilgrim satisfaction. Researchers conducted interviews with several informants, including pilgrims and staff. The findings of this study indicate that the quality of service at PT. Multazam Wisata Agung Medan is quite good in various aspects. For example, this company has professional employees, provides adequate facilities, is responsible for each pilgrim from the registration process, the implementation of Umrah, to their arrival, and provides the right service, communicates smoothly, and is able to build trust among pilgrims. Supporting factors revealed from the interview include: a. Efficient management. b. Quite a strategic location. c. Good communication. d. Adequate facilities. The inhibiting factors include: a. Limited number of employees. The guides carry out their duties with patience and dedication, starting from the homeland to arriving in the holy land, so that the pilgrims feel satisfied with the services obtained.

CINEMATIC REPRESENTATION OF ISLAMIC LEADERSHIP: A STUDY ON HADRATUS SHAYKH K.H. HASYIM ASY'ARI IN SANG KYAI

Mutrofin, Umi Nur Hanifah, Latif Amrullah — Tue, 10 Jun 2025 00:00:00 +0000

This research examines and analyzes the role and character of a prominent Islamic scholar in Indonesia, Hadratus Syekh Kyai Haji Hasyim Asy'ari, as portrayed in the film Sang Kiai. K.H. Hasyim Asy'ari is a figure of great influence in the history of Islam in Indonesia, particularly as the founder of Nahdlatul Ulama (NU), the largest Islamic organization in the country. The film Sang Kiai depicts his life journey and leadership role in advocating for religion, justice, and national independence. Through the analysis of the leadership characteristics portrayed in the film, this research investigates the leadership concepts embodied by Hadratus Syekh KH Hasyim Asy'ari, including spiritual leadership, wisdom-based governance, justice, and compassion for the community. The findings provide in-depth insights into the role of leadership character and the leadership concepts of K.H. Hasyim Asy'ari as depicted in Sang Kiai, offering inspiration for contemporary leaders to lead with integrity, justice, empathy, and in accordance with Islamic principles. The methodology employed in this research is a qualitative method with narrative analysis, resulting in descriptive data.

OPTIMIZING HAJJ AND UMRAH GUIDANCE AS AN EFFECTIVE RELIGIOUS PILGRIMAGE SOLUTION: A CASE STUDY OF KBIHU MULTAZAM SITI KHODIJAH

Fri, 13 Jun 2025 00:00:00 +0000

Hajj and Umrah guidance is a comprehensive educational and mentoring process for prospective Hajj pilgrims to help them understand, learn and carry out the Hajj pilgrimage correctly, solemnly and get maximum rewards. Preventing mistakes Guidance provides a correct understanding of the procedures for worship, so that the congregation can avoid mistakes that can reduce rewards. The main purpose of the Hajj is to get closer to Allah SWT and cleanse oneself from sin. The right solution to Baitullah is starting from preparing yourself spiritually, looking for a trusted institution, saving regularly, increasing your pious deeds, and increasing your devotion to Allah SWT. KBIHU Multazam siti khodijah is located in Ujung Gurap Village, Padang Sidempuan Batunadua District, Padang Sidempuan City. In this place, pilgrims can get guidance on Hajj and Umrah, directly from experienced ustads. With sufficient facilities. Coming from donations from the congregation, donors and others, KBIHU Multazam Siti Khodijah, already has various miniatures or replicas of buildings that resemble the conditions for the Hajj and Umrah pilgrimages.